Your Privacy Matters at hibajee bd

Information We Collect

hibajee bd collects personal information from players in several ways: directly when you register or interact with our platform, automatically when you use our services, and occasionally from third-party sources where required for identity verification or fraud prevention purposes. The categories of personal data we collect are described in detail below.

1.1 Account Registration Data

When you create a hibajee bd account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This information is required to establish your identity, create your account, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of our mandatory KYC process, hibajee bd may request copies of government-issued identity documents such as your National ID Card (NID), passport, or driving licence. We may also request proof of address documents (utility bills, bank statements) and proof of ownership of the payment methods you use. These documents are collected solely for the purpose of verifying your identity and complying with anti-money laundering (AML) regulations.

1.3 Financial and Payment Data

When you make deposits or request withdrawals, hibajee bd collects transaction-related data including the payment method used (e.g., bKash account number, Nagad number, bank account details), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. hibajee bd does not store full card numbers, CVV codes, or mobile banking PINs. Full payment credentials are handled exclusively by our certified payment processing partners.

1.4 Gaming and Betting Activity Data

hibajee bd automatically records data relating to your use of our gaming and betting services. This includes game sessions played, bet amounts placed, wagering history, wins and losses, bonus claims and usage, session start and end times, and game preferences. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving our product offering.

1.5 Technical and Device Data

When you access hibajee bd, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, pages visited, and session duration. This data is used for security purposes, fraud detection, platform optimisation, and statistical analysis.

1.6 Communications Data

If you contact hibajee bd's support team — whether via live chat, email, or any other channel — we retain records of those communications, including the content of your messages and any attachments you send. This allows us to provide consistent, traceable customer support and resolve disputes accurately.

How We Use Your Data

hibajee bd uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that would be incompatible with the purposes described at the time of collection. The primary purposes for which we process your personal data are listed below.

2.1 Marketing Communications

hibajee bd will only send you promotional emails, SMS notifications, or push notifications about bonuses, new games, cricket betting promotions, seasonal offers (such as Eid, Pohela Boishakh, or BPL season promotions), and platform updates if you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time by updating your preferences in the account dashboard or by contacting our support team. Withdrawing marketing consent does not affect your ability to use the platform.

Data Sharing & Disclosure

hibajee bd does not share your personal data with third parties except in the specific circumstances described in this section. In all cases where data is shared, we apply contractual safeguards to ensure that third parties handle your data responsibly and only for the authorised purpose.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, hibajee bd shares transaction-relevant data with our payment processing partners. This includes bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and international card networks (Visa, Mastercard). Data shared is limited to what is strictly necessary to process the relevant transaction and is governed by the payment partner's own privacy and security obligations.

3.2 Game and Software Providers

hibajee bd's casino and gaming content is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical data (such as player session identifiers and game round identifiers) necessary to deliver gameplay, resolve game-round disputes, and ensure RNG certification compliance. Personal identifying information such as your full name, address, or payment details is not shared with game providers.

3.3 KYC and Identity Verification Services

To verify player identities efficiently and accurately, hibajee bd may use third-party KYC and identity verification service providers. When your identity documents are submitted, they may be processed by such a provider's systems. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than the identity verification service they provide to hibajee bd.

3.4 Legal and Regulatory Disclosure

hibajee bd may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or regulatory direction. Such disclosures will be limited to the minimum data required to satisfy the legal obligation. Where legally permitted, hibajee bd will notify the affected player of such a disclosure.

3.5 Business Transfers

In the event that hibajee bd undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may form part of the transferred assets. In such circumstances, hibajee bd will notify affected players prior to any transfer and will ensure that the receiving entity agrees to honour the terms of this Privacy Policy with respect to your personal data.

Cookies & Tracking

hibajee bd uses cookies and similar tracking technologies on our website to ensure the platform functions correctly, to maintain your session security, and to understand how players interact with our services so we can improve them. This section explains the types of cookies we use and how you can control them.

4.1 What Are Cookies?

Cookies are small text files that a website places on your device when you visit it. They allow the website to remember information about your visit — such as your login session, preferences, and navigation history within the site. Cookies are not programs and cannot execute code on your device. They cannot be used to access files stored on your device outside the browser's designated cookie storage.

4.2 Types of Cookies hibajee bd Uses

4.3 Managing Cookies

You may control cookie settings through your web browser. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete cookies that have already been stored. Please note that disabling strictly necessary cookies will prevent you from logging in to your hibajee bd account and using core platform features. Functional and analytics cookies can be disabled without affecting your ability to access the platform, though some personalisation features may not work as expected.

hibajee bd does not use advertising cookies or cross-site tracking technologies. We do not participate in behavioural advertising networks, and we do not share cookie-derived data with social media platforms for retargeting purposes.

Data Security

hibajee bd takes data security seriously and implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. No system can claim absolute security, but hibajee bd employs best-practice safeguards appropriate to the nature and sensitivity of the data we process.

• SSL/TLS Encryption: All data in transit between your browser or mobile device and hibajee bd's servers is encrypted using 256-bit SSL/TLS protocols. The padlock icon in your browser's address bar confirms this secure connection is active.
• Encrypted Data Storage: Sensitive personal data stored in hibajee bd's databases — including passwords (stored as salted hashes, never as plain text), identity document copies, and KYC records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within hibajee bd's internal systems is granted on a strict need-to-know basis. Staff members may only access player data that is relevant to their specific role. All internal access is logged and audited.
• Intrusion Detection: hibajee bd's infrastructure is monitored continuously for signs of unusual access patterns, brute-force login attempts, injection attacks, and other security threats. Automated alerts are triggered for any detected anomalies.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their hibajee bd accounts for an additional layer of login security. 2FA is available through the account security settings panel.
• Regular Security Reviews: hibajee bd's platform and data handling practices are subject to periodic internal security reviews to identify and remediate potential vulnerabilities before they can be exploited.

Data Retention

hibajee bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods set out below reflect our assessment of what is necessary and proportionate.

When personal data is no longer required for any of the above purposes, hibajee bd will securely delete or anonymise it. Secure deletion means that the data is rendered permanently irrecoverable using appropriate technical methods. Anonymisation means that any information that could be used to identify you individually is permanently removed, leaving only non-attributable statistical data.

Your Rights

As a player registered with hibajee bd, you hold a number of rights in relation to the personal data we hold about you. hibajee bd is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request", providing your registered account email address so we can verify your identity.

• Right of Access: You have the right to request a copy of the personal data hibajee bd holds about you. We will provide this in a clear, structured format within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (e.g., email address or phone number), this can often be done directly via your account settings. For identity-linked data, we may require supporting documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where you object to processing and no overriding legitimate interests apply. Note that certain data may need to be retained to comply with legal or regulatory obligations even after an erasure request.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing pending investigation — you may request that hibajee bd restricts its processing of your data to storage only until the matter is resolved.
• Right to Data Portability: Where data was processed on the basis of your consent or for contract performance, you have the right to receive a machine-readable copy of your personal data for the purpose of transferring it to another service provider.
• Right to Object to Marketing: You may opt out of marketing communications at any time by updating your notification preferences in the account dashboard or by contacting support. Opting out of marketing does not affect your ability to use the hibajee bd platform.
• Right to Withdraw Consent: Where hibajee bd processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

hibajee bd will respond to all verified data rights requests within 30 calendar days. In complex cases where additional time is required, we will notify you of the extension and the reason for it within the initial 30-day period. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or repetitive, in which case we reserve the right to charge a reasonable administrative fee or decline to respond.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or hibajee bd's handling of your personal data, please contact our dedicated privacy support team using the details below. All privacy-related communications are handled in English, and our support team operates around the clock (Bangladesh Standard Time, UTC+6).

8.1 Complaints

If you believe hibajee bd has handled your personal data in a manner inconsistent with this Privacy Policy or applicable data protection principles, we encourage you to first raise the matter directly with our support team so that we may investigate and resolve your concern promptly. We take all privacy complaints seriously and will provide a substantive written response within 30 days.

8.2 Policy Updates

hibajee bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, technology, legal obligations, or regulatory guidance. When material changes are made, we will post a prominent notice on the hibajee bd platform and, where appropriate, notify registered players by email. The effective date at the top of this page will be updated to reflect the date on which the revised policy takes effect. Your continued use of hibajee bd following a policy update constitutes your acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy periodically to remain informed of how hibajee bd protects and uses your personal data. If you disagree with any revision to this policy, you may contact our support team or choose to close your account in accordance with the process described in our Terms & Conditions.