Responsible Gaming
at hibajee bd

Our Commitment to Responsible Gaming

At hibajee bd, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, family conflict, or personal harm. Our responsible gaming programme is not a compliance checkbox; it is a genuine commitment to the wellbeing of every player who trusts us with their leisure time and money.

hibajee bd is built specifically for the Bangladesh market, and we understand the social and cultural context in which our players live. Whether you are in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi, our platform is designed to make responsible play easy, intuitive, and never stigmatised. We want every player to feel comfortable using our safety tools — they exist to protect you, not to restrict your enjoyment.

Our responsible gaming framework is built on four core pillars: Prevention (tools that stop problems before they start), Detection (systems that identify at-risk behaviour), Intervention (proactive outreach to players showing warning signs), and Support (guidance toward professional help for those who need it). All four pillars operate simultaneously, 24 hours a day, seven days a week, throughout the year.

What Responsible Gaming Means in Practice

Responsible gaming at hibajee bd means that you always play with money you can genuinely afford to lose, that you make conscious, informed choices about how much time and money you spend, and that you know where to turn if gambling stops feeling like fun. It means hibajee bd will never encourage you to chase losses, never offer you credit to continue playing, and will always provide transparent, accessible tools that put control firmly in your hands.

• Gambling is entertainment — treat it like a cinema ticket or a restaurant meal, not an investment or an income source.
• Set a personal budget before you start each session and stick to it regardless of wins or losses.
• Accept that losses are a normal part of gambling — the odds always favour the house in the long run.
• Take regular breaks and never gamble when you are stressed, tired, upset, or under the influence of substances.
• Keep gambling separate from other life commitments — family, work, study, and health always come first.

18+ Age Restriction — Strict Enforcement

hibajee bd operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any gambling content on the hibajee bd platform. This is non-negotiable and is enforced through our mandatory Know Your Customer (KYC) identity verification process.

Age Verification Process

All new hibajee bd accounts are required to complete identity verification before any withdrawal is processed and typically before deposit limits are raised above entry-level thresholds. Acceptable identity documents for age verification include a valid Bangladesh National ID Card (NID), a valid passport, or a valid driving licence. The date of birth on the submitted document must confirm that the player is aged 18 or above.

hibajee bd may also perform age verification checks on existing accounts at any time, particularly if our responsible gaming monitoring systems detect patterns consistent with underage play. During an active age verification check, account functionality may be temporarily restricted pending confirmation.

Protecting Young People in Your Household

If you share a device with children or young people, hibajee bd strongly recommends taking the following precautions to prevent accidental access to gambling content:

• Never save your hibajee bd login credentials in your browser's autofill or on a shared device.
• Always log out of your hibajee bd account when you are not actively using it.
• Use device parental controls to restrict access to online gambling websites on shared computers, tablets, or mobile phones.
• Consider installing filtering software such as Net Nanny or similar tools that can block gambling-related content at the network level.
• Keep financial accounts private — do not share bKash, Nagad, or bank PINs with family members who are under 18.

Player Protection Tools — How to Use Them

hibajee bd provides a comprehensive set of self-management tools that are accessible directly from the Account Settings section of your dashboard. No request to a support agent is needed for most tools — you can activate them yourself, instantly, at any time. Below is a detailed guide to each available tool.

Warning Signs of Problem Gambling

Problem gambling can develop gradually, and many players do not recognise it until it has already caused significant harm. hibajee bd encourages all players to regularly review the warning signs listed below. If several of these apply to you, it is important to take action now — the sooner you seek support, the easier it is to regain control.

Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gambling screening tools. Answer them honestly and privately. If you answer "Yes" to three or more questions, we strongly recommend activating one of hibajee bd's responsible gaming tools or speaking with our support team about your options.

Self-Exclusion — A Full Account Break

Self-exclusion is the most comprehensive protective measure available on hibajee bd. When you self-exclude, your account is completely closed for your chosen period and you are prevented from re-registering or accessing any gambling features on the platform. It is designed for players who feel they need a firm, externally enforced boundary — not just a personal resolution to stop.

hibajee bd takes self-exclusion requests extremely seriously. All self-exclusion instructions are processed within 24 hours of identity verification, and in many cases within a few hours of the request being received. Once confirmed, the exclusion is binding for the full period chosen — hibajee bd will not accept requests to shorten or cancel an active self-exclusion under any circumstances.

Available Self-Exclusion Periods

• 6 Months — Suitable for players who need a medium-term break to reassess their relationship with gambling.
• 1 Year — Recommended for players whose gambling has caused noticeable financial or personal disruption.
• 2 Years — For players who have identified a serious pattern and want an extended enforced break alongside professional support.
• Permanent — An irreversible closure of your hibajee bd account. No reactivation is possible under any circumstances, even after the exclusion period would theoretically have ended.

How to Request Self-Exclusion

1. Contact hibajee bd Support Send an email to [email protected] with the subject line "Self-Exclusion Request". In your message, state your registered username or email address and your chosen exclusion period.
2. Identity Verification Our support team will ask you to confirm your identity by providing your full name and the last four digits of your registered mobile number. This step prevents accidental or malicious self-exclusion of another player's account.
3. Confirmation and Account Closure Once your identity is verified, your account will be suspended within 24 hours. You will receive a confirmation email to your registered address. Any pending withdrawals will be processed to your original payment method (bKash, Nagad, or bank account).
4. Bonus Cancellation All active bonuses and pending bonus wagering requirements are cancelled upon self-exclusion. Bonus funds are removed from your account balance. Only real-money funds are returned.
5. Reactivation (Timed Exclusions Only) When a timed self-exclusion period expires, your account is not automatically reactivated. You must contact support to confirm you wish to return. A further 7-day reflection period is then applied before access is restored.

Support Organisations & Resources

If gambling is causing harm to you or someone you care about, professional help is available. The organisations below offer confidential support, counselling, and practical guidance for individuals and families affected by problem gambling. hibajee bd encourages any player who is struggling to reach out — asking for help is a sign of strength, not weakness.

Helping a Friend or Family Member

If you are concerned that someone close to you — a spouse, sibling, parent, or friend — may have a problem with gambling, the most important thing you can do is open an honest, compassionate conversation without blame or ultimatums. Let them know you have noticed changes and that you are there to support them. Avoid covering their gambling losses, as this removes a natural consequence that can motivate change.

You can also contact hibajee bd's support team at [email protected] if you believe a family member's hibajee bd account is causing harm. While we are bound by privacy obligations, we can provide general guidance and will take appropriate action where evidence of harm is presented and verified.

Contact hibajee bd — We Are Here to Help

hibajee bd's responsible gaming support team operates 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all public holidays. If you have any concern about your gambling behaviour, no matter how small, we want to hear from you.