hibajee bd Terms & Conditions

General Terms

These Terms & Conditions (hereinafter "Terms") constitute the entire legal agreement between you (hereinafter "Player", "User", or "you") and hibajee bd (hereinafter "the Platform", "we", "us", or "our") governing your use of the hibajee bd website, mobile interface, games, sports betting facilities, promotional programmes, and all associated services accessible at hibajee-bd.net and its subdomains.

By accessing the hibajee bd website, creating an account, making a deposit, claiming a bonus, placing a wager, or using any feature of the platform in any capacity, you agree to be legally bound by these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease using the hibajee bd platform and close your account.

hibajee bd reserves the right to amend, update, or replace these Terms at any time and without prior notice. When material changes are made, a notification will be displayed on the platform for a reasonable period. Your continued use of hibajee bd after any such changes constitutes your acceptance of the revised Terms. It is your sole responsibility to review these Terms periodically to remain informed of any updates.

These Terms should be read in conjunction with hibajee bd's Privacy Policy, Responsible Gaming Policy, and any specific promotional terms issued from time to time. In the event of any direct conflict between these Terms and a specific promotional document, the specific promotional terms shall apply only to the scope of that promotion; these Terms shall govern all other matters.

Eligibility & Accounts

2.1 Age Requirement

Use of the hibajee bd platform is strictly restricted to individuals who are 18 years of age or older. It is a criminal offence in many jurisdictions, and a serious violation of these Terms, for any person under the age of 18 to register an account, access the platform, or participate in any gaming or betting activity. hibajee bd has a zero-tolerance policy toward underage gambling.

2.2 Account Registration

Each individual player is permitted to maintain one (1) registered account on hibajee bd. Duplicate accounts — including accounts registered under different names, email addresses, phone numbers, or payment method credentials — are strictly prohibited. hibajee bd reserves the right to merge or permanently close duplicate accounts and to void any bets, bonuses, or winnings associated with such accounts.

• You must provide accurate, complete, and up-to-date personal information at registration, including your full legal name, date of birth, residential address, email address, and phone number.
• You must not register using a false identity, an alias, or a third party's personal details. Accounts found to be registered under false identities will be immediately closed.
• You are solely responsible for maintaining the confidentiality of your account credentials (username and password). hibajee bd will not be liable for losses arising from unauthorised account access caused by your failure to secure your login details.
• You must notify hibajee bd immediately if you suspect that your account has been accessed without your authorisation. Contact our support team via live chat or email at [email protected].

2.3 Know Your Customer (KYC) Verification

hibajee bd operates a mandatory Know Your Customer (KYC) verification process. Before processing any withdrawal, or at any point at our sole discretion, we may require you to provide one or more of the following documents:

• Government-issued photo ID — National ID card (NID), passport, or driving licence.
• Proof of address — A utility bill, bank statement, or official government correspondence dated within the last three months showing your residential address.
• Proof of payment method — A screenshot or confirmation of the bKash, Nagad, Rocket, or bank account used for deposits, confirming ownership.
• Source of funds documentation — In cases where our risk monitoring systems flag unusual account activity, we may request additional documentation to verify the legitimate source of funds deposited to the platform.

Failure to provide requested KYC documentation within the specified timeframe will result in a suspension of withdrawal privileges until verification is complete. Providing fraudulent or falsified documents is a serious offence and will result in permanent account closure and forfeiture of all funds.

Deposits & Withdrawals

3.1 Deposits

All deposits to hibajee bd must be made in Bangladeshi Taka (৳) using one of the supported payment methods listed on the Cashier page. The minimum deposit amount is ৳500. Deposits made via bKash and Nagad are typically credited to your hibajee bd account within 60 seconds of successful transaction completion. Bank card and other transfer deposits may take up to 30 minutes.

• Accepted deposit methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard.
• Currency: Bangladeshi Taka (৳) only. No foreign currency deposits are accepted.
• No deposit fees: hibajee bd does not charge fees on deposits. However, your payment provider may apply its own transaction charges, for which hibajee bd bears no responsibility.
• Deposit ownership: You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension pending investigation.

3.2 Withdrawals

Withdrawal requests on hibajee bd are processed to the same payment method used for the most recent deposit, where technically possible. The minimum withdrawal amount is ৳1,000. Withdrawal requests submitted after KYC verification has been completed are typically processed within 24–72 hours during normal business conditions.

hibajee bd reserves the right to request additional documentation before processing any withdrawal, particularly where the withdrawal amount is unusually large, where account activity raises compliance concerns, or where KYC verification has not yet been completed. Withdrawals will not be processed to any payment method not previously used for a deposit on the account.

3.3 Responsible Financial Use

hibajee bd strongly discourages players from depositing funds they cannot afford to lose. All deposits must be made from personal funds and must not be derived from borrowed money, credit facilities, or funds intended for essential expenses. Players are encouraged to make use of the deposit limit tools available in the Responsible Gaming section of the account dashboard.

Bonus & Promotions

hibajee bd offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, cricket accumulator boosts, and seasonal promotions tied to events such as the BPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published alongside each offer at the time it is made available, as well as the general bonus conditions set out in this section.

4.1 Wagering Requirements

Bonus funds credited to a player's account are subject to wagering requirements before they may be converted to withdrawable cash. The wagering requirement applicable to each specific bonus will be stated clearly on the promotion page. As a general guide, bonus wagering requirements on hibajee bd typically range between 25x and 40x the bonus amount, unless otherwise stated.

• Wagering requirements must be completed within the validity period specified on the promotion. Unused bonus funds and associated winnings will be forfeited upon expiry.
• Not all games contribute equally to wagering requirements. Contribution rates by game category are published on the Promotions page and may be updated periodically.
• hibajee bd reserves the right to remove a bonus from a player's account at any time if it determines the bonus was claimed in violation of these Terms or the specific promotion terms.

4.2 Bonus Eligibility

Players may only claim each specific welcome bonus or first-deposit promotion once. Creating multiple accounts to claim a bonus more than once constitutes bonus abuse and will result in permanent account closure. hibajee bd employs automated systems to detect bonus abuse patterns including but not limited to duplicate accounts, shared device or IP address registration, and coordinated wagering strategies designed to extract bonus value without genuine recreational play intent.

Betting & Gaming Rules

All sports betting markets and casino games offered on hibajee bd are governed by the specific game and market rules published within each product area of the platform. By placing any bet or wager, you confirm your acceptance of the applicable rules for that market or game. In the event of a dispute, hibajee bd's recorded transaction logs and platform data shall be treated as the authoritative record.

5.1 Sports Betting

• Bets are accepted at the odds displayed at the time the bet is placed and confirmed. Odds may change between the time you view them and the time your bet is confirmed; the confirmed odds in your bet receipt are final.
• hibajee bd reserves the right to void any bet placed on markets that were published or priced in error, including technical pricing errors, data feed failures, or manifest pricing mistakes.
• In-play bets are accepted subject to live data integrity. Where a match result or event is already known or highly predictable at the time an in-play bet is placed — due to a data delay or feed latency — hibajee bd reserves the right to void such bets.
• Cricket markets covering BPL, T20 World Cup, IPL, and Bangladesh Tigers international fixtures are settled according to the official results published by the relevant governing body (BCB, ICC, BCCI). In the event of abandoned or no-result matches, bets will be settled according to the specific market rules displayed at the time of bet placement.

5.2 Casino Games

• All casino game outcomes are determined by certified RNG systems. hibajee bd does not manipulate game outcomes. RTP figures are published for each game in the game information panel.
• In the event of a disconnection during a game round, the round will be completed automatically according to the game rules, and the outcome recorded in the server logs will be applied. hibajee bd is not responsible for losses arising from player-side connectivity issues.
• Progressive jackpot amounts displayed on the platform are indicative only and update in real time. The jackpot amount shown at the time a winning spin is achieved is the amount that will be awarded, subject to verification.

Prohibited Conduct

The following activities are strictly prohibited on hibajee bd. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of funds, and where applicable, referral to relevant authorities.

• Fraudulent activity: Using stolen, cloned, or unauthorised payment credentials; engaging in chargebacks or payment reversals after withdrawing funds; providing false identity information.
• Money laundering: Using hibajee bd to deposit, transfer, or withdraw funds derived from criminal activity. hibajee bd cooperates fully with all applicable anti-money laundering (AML) obligations and will report suspicious activity to the relevant authorities.
• Match fixing and insider betting: Placing bets on any market where you have, or may have, access to non-public information that could influence the outcome. This includes bets placed by players with direct or indirect connections to teams, officials, or participants in an event.
• Software exploitation: Using bots, automated betting software, artificial intelligence tools, or any technical means to gain an unfair advantage over the platform or other players.
• Collusion: Coordinating with other players to manipulate the outcome of any casino game, particularly in live dealer games such as Blackjack, Baccarat, or Poker.
• Underage access facilitation: Sharing your account credentials with, or otherwise facilitating the access of, any person under the age of 18.
• Abusive behaviour: Directing abusive, threatening, or harassing communications toward hibajee bd staff, agents, or other platform users through any channel, including live chat and email.

Account Suspension & Closure

7.1 Voluntary Closure

You may request the closure of your hibajee bd account at any time by contacting our support team via live chat or email at [email protected]. Before closing your account, any remaining real-money balance will be withdrawn to your registered payment method, provided KYC verification is complete and no withdrawal holds are in place. Bonus balances that have not yet met their wagering requirements will be forfeited upon voluntary account closure.

Players seeking to close their account for responsible gaming reasons — including those who feel their gambling is becoming problematic — are encouraged to use the self-exclusion tool available in the account dashboard's Responsible Gaming section rather than a standard account closure, as self-exclusion provides additional protections including suppression of all marketing communications.

7.2 Involuntary Suspension or Closure

hibajee bd reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Account activity triggering AML or fraud risk thresholds.
• Evidence or reasonable suspicion of the account being accessed or used by a person under 18 years of age.
• A court order, regulatory direction, or law enforcement request requiring the restriction or closure of the account.
• Account inactivity exceeding 12 consecutive months, in accordance with our dormant account policy.

Where an account is closed for a breach of these Terms, hibajee bd reserves the right to withhold some or all of the account balance pending investigation. Where a breach involves criminal activity, hibajee bd will cooperate with relevant law enforcement agencies and will not be obligated to return any funds associated with the breach.

Limitation of Liability

hibajee bd is an entertainment platform. All gaming and betting activities on the platform carry inherent financial risk. By using hibajee bd, you acknowledge and accept that you may lose the entirety of the funds you deposit and wager, and that hibajee bd bears no responsibility for any financial losses you incur through participation in games or betting markets on the platform.

• Platform availability: hibajee bd makes reasonable efforts to maintain continuous platform availability but does not guarantee uninterrupted access. Scheduled and emergency maintenance windows may result in temporary service unavailability. hibajee bd is not liable for losses arising from such interruptions.
• Third-party services: hibajee bd integrates with third-party game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors. hibajee bd is not responsible for service failures, data errors, or technical faults originating from third-party systems.
• Internet connectivity: hibajee bd is not liable for losses arising from poor or interrupted internet connectivity on the player's side, including mobile data signal drops affecting in-progress game rounds or live betting placements.
• Consequential losses: To the maximum extent permitted by applicable law, hibajee bd excludes all liability for indirect, incidental, special, or consequential damages arising from your use of the platform, however caused.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.

By continuing to use hibajee bd, you confirm that you have read and understood these Terms & Conditions in their entirety and agree to be bound by them. If you have any questions about these Terms, please contact our support team before registering or depositing. We are available 24/7 at [email protected] and via live chat from your account dashboard.